Shipping & Store Credit Policy
Last updated: January 05, 2026
Shipping Policy
We ship both domestically within India and internationally.
Domestic Shipping
- Free Shipping on orders above ₹499.
- Standard Shipping Charge: ₹89 on orders below ₹499.
- Orders are shipped via Bluedart, ATS, or Delhivery.
- Domestic shipping is free for orders above 499.
- Estimated delivery time is 3-5 business days.
- Delivery timelines may vary due to courier delays or unforeseen circumstances.
International Shipping
- International orders are shipped via DHL.
- Shipping charges are calculated and displayed at checkout.
- Estimated delivery time is 5–7 business days.
- Customs duties, import taxes, and local charges (if any) are the responsibility of the customer.
Cash on Delivery (COD) Charges
- COD fee of ₹29 applies for orders with order value above ₹999.
- COD fee of ₹49 applies for orders with order value ₹999 or below.
- COD is available for select products only and up to a maximum order value of ₹2000, subject to serviceability.
Cancellation & Store Credit Policy
Due to the freshly prepared and perishable nature of our products, we follow a strict no-refund policy.
- Orders can be cancelled within 2 hours of placing the order or before the status changes to Processing, whichever is earlier.
- No cancellation or store credit once processing or dispatch has begun.
Store Credit Terms
- Issued after deduction of applicable charges
- Valid for 45 days
- One-time use, non-transferable
- Cannot be exchanged for cash
Returns
No returns or exchanges are accepted due to food safety reasons.
Wholesale Enquiries
Email: wecare@sitarafoods.com | Phone: +91 79818 82581