Frequently Asked Questions

Sitara Foods is Online store of Indian Foods products like Pickles, Sweets, Sancks, Karam Podis, Masalas, Fryms / Vadiyalu, Chutney Powders, Coldpressed Oil and Organics serving customers with mouth watering pickles since 33 years. All our Vegetarian, Non Vegetarian Pickles are 100% homemade with best quality ingredients. We also sell seasoned exotic fruits & flowers online.

All of our Non Vegetarian pickles are made in limited quantities on day to day basis, to serve your order faster. So all our Non Vegetarian pickles are only a few days old, Fresh by the time they reach you.

Our Vegetarian pickles are made in season, when the main ingredients are available for instance, Mangoes used for pickles are available only in the summer, so our Mango pickles are made in summer. As we use the fresh & best quality mangoes, ingredients and oil, our pickles have much longer shelf life compared to others. Normally we say shelf life is one year. But we in our own home use it more than 2 years for some. As the per the saying patha chintakaya thokku ruche kotha daniki radhu sumi, meaning old tamarind pickle will taste much better than the new one.

Our QA process ensures that you get quality food items.

All our pickles are double packed, meaning we pack it with high density, non-breakable bags first and then we do it again, So, it makes sure it’s strong enough not to break. Most of our customers buy our pickles to take them abroad, So, our packing makes sure that its doesn’t break during the transit in flights or baggage handling system. We take utmost care while undertaking packaging of our products so that your food items are delivered to you in the best condition.

Depending on the customer’s location, the delivery time may vary. It can range from same day delivery to a maximum of 5 working days. However at times, it may even take longer.

For international delivery estimated time, Please contact our customer care at wecare@sitarafoods.com

Our Delivery partner is the well know name is courier industry. Your items would be carefully packaged and picked by our delivery partners and delivered to your doorstep.

Since our mission is to provide access to delectable foods from different places to all food lovers irrespective of location, we deliver to almost all the locations across India.

Sitara offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Sitara’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Gift Card, Cash on Delivery and Wallet to make your purchase.

Sitara also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India and 21 other countries.

We accept payments made by credit/debit cards issued in India and 21 other countries.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Internationally issued credit/debit cards are also accepted.

Your online transaction on Sitara is secure with the highest levels of transaction security currently available on the Internet. Sitara uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on Sitara are processed through secure and trusted payment gateways managed by leading banks.

Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

After you have made the payment on Sitara for the food item of your choice, We will send you an email from Sitara containing the details of your order and an order number. We will send you the tracking details, once order is dispatched and can be used to track the status of your order at any stage.

Delivery charges may be extra depending on the product to product. Please check individual product for the same. In most of the cases, the delivery charge is ₹50 . For orders over ₹2000 delivery charge is waived off.

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible Dhelivery Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Delivery, you can return the item through a third-party courier service. Return fees are borne by the Seller. You have to return the order before the 7th day. As it is a perishable product we cannot accept returns after 7 th day.

Please Contact us at +917981882581 or send us an email on wecare@sitarafoods.com containing your order number, name of product and the defect noticed by you. We will take care of your damaged product.

Yes, we do service orders on Cash on Delivery

If you would like to order larger quantities of any product, please contact us on wecare@sitarafoods.com and we will service the same at the best possible bulk quantity prices.

On every product detail page there is a pin code check option. Please enter your pin code against your selected product to find if the product can be delivered to the location. Additionally, at the time of checkout based on entered parameters our system will process the eligibility of the order. We restrict the delivery of certain products with lower shelf life to most metro pin codes only. This is to ensure timely delivery.

Customer is god, that is the founding principal of Sitara Foods. We will be happy to hear from god aren’t any one?. customer feedback is the backbone of our success. Feel free to connect with us any time on wecare@sitarafoods.com or click here to share your valuable feedback.

Depending on country to country customs duty might vary but yes customs duty will be there for most countries.

Customer has to bear the customs duty and Depending on country to country customs duty might vary. Some countries doesn’t have customs duty and few countries does.

Customer has to bear the customs duty. Some countries doesn’t have customs duty and few countries have it and Depending on country to country customs duty might vary.